Claim Status Tracking

    Stay informed about your claim progress with real-time updates and multiple tracking options.

    Understanding Claim Status

    Here are the different status types you might see when tracking your claim.

    Under Review

    Your claim is being processed and reviewed by our team.

    Additional Documents Required

    We need more information or documents to process your claim.

    Approved

    Your claim has been approved and payment is being processed.

    Rejected

    Unfortunately, your claim has been rejected. Contact us for details.

    How to Track Your Claim

    Multiple convenient ways to check your claim status and get updates.

    Online Portal

    Log into your SecureNow portal using your policy number and check real-time claim status.

    Steps:

    1. Visit the SecureNow member portal
    2. Enter your policy number and registered mobile number
    3. Navigate to "Claims" section
    4. View detailed status and timeline

    Call Support

    Speak directly with our claims team for immediate status updates.

    Steps:

    1. Call our dedicated claims helpline: +91 9696683999
    2. Provide your policy number and claim reference
    3. Get instant status update from our team
    4. Schedule callback if needed

    Email Inquiry

    Send an email inquiry for detailed claim status information.

    Steps:

    1. Email us at claims@securenow.in
    2. Include policy number and claim reference
    3. Mention your registered mobile number
    4. Receive detailed status within 24 hours

    WhatsApp Support

    Get quick claim status updates through our WhatsApp support.

    Steps:

    1. Message us on WhatsApp: +91 9696683999
    2. Share your claim reference number
    3. Get instant status updates
    4. Receive documents and notifications

    Information Required for Tracking

    Keep the following information handy when tracking your claim status for faster assistance.

    Policy Number

    Claim Reference Number

    Insured Person Name

    Date of Admission/Treatment

    Hospital Name

    Registered Mobile Number

    Quick Tips

    Helpful tips to ensure smooth claim status tracking.

    Keep Reference Numbers

    Always save your claim reference number and policy number for quick tracking.

    Regular Updates

    Check your claim status regularly and respond promptly to any requests for additional information.

    Stay Connected

    Keep your contact information updated to receive timely notifications about your claim.

    Need Help with Your Claim?

    Our dedicated claims team is available 24/7 to assist you with any queries or concerns.

    Call Claims HelplineEmail Claims Team