Service Calls
Quick access to expert support for all your group health insurance needs.
When to Contact Us
Our dedicated service team is available to assist you with various insurance-related needs:
- Claims processing assistance and status updates
- Policy interpretation and coverage questions
- Employee additions, deletions, or modifications
- Renewal planning and coverage adjustments
- Urgent medical assistance coordination
Contact Methods
We offer multiple channels to ensure you can reach us in the way that's most convenient for you:
Dedicated Service Line
1800-XXX-XXXX
Available 24/7 for urgent matters
Email Support
service@securenow.in
Response within 4 business hours
Client Portal
Log in to your account
Submit tickets and track responses
Mobile App
Chat with service representatives
Available on iOS and Android
The Service Call Process
1. Initial Contact
Reach out through your preferred channel. Provide your policy number and brief description of your request.
Average response time: Within 2 hours
All calls are recorded for quality assurance
2. Case Assignment
Your request is assigned to the appropriate specialist based on the nature of your inquiry.
3. Service Delivery
Our expert addresses your request, providing solutions or coordinating with insurers as needed.
Complex issues typically resolved within 48 hours
All actions are documented in our system
4. Follow-up
We check in to ensure your issue has been resolved to your satisfaction.